At Salalah Furnitures, we strive to provide high-quality products and excellent service. We understand that sometimes plans change, and you may need to cancel an order. This policy explains when and how cancellations can be made.

1. Order Cancellation (Before Shipment)

  • Orders can be cancelled within 24 hours of placing the order if the item has not been shipped.

  • To request a cancellation, contact us at:
    salalahfurniture9@gmail.com or Call: +971 55 453 0635 / +971 50 7961893
    with your Order Number.

2. Cancellation After Shipment

Once your order has been shipped or is in transit:

  • The order cannot be cancelled.

  • You may still request a return after the item is delivered (if eligible under our Return Policy).

3. Cancellation of Custom or Made-to-Order Items

Please note:

  • Customized, made-to-order, or special size furniture orders cannot be cancelled once processing has begun.

  • These items are made specifically based on your request.

4. Cancellation Fees (If Applicable)

In some cases, cancellations may require:

  • Inspection charges

  • Transportation or handling fees

  • Or deduction of actual processing costs already incurred

We will inform you of any charges before completing the cancellation.

5. Refund for Cancelled Orders

  • If your cancellation is approved, refunds will be processed within 7–14 business days.

  • Refunds will be issued using the same payment method used during the order.

  • For Cash on Delivery orders, refunds may be made via bank transfer.

6. Contact Us

For cancellation requests or assistance, please contact:

Salalah Furnitures Support Team
Email: salalahfurniture9@gmail.com
 Phone: +971 55 453 0635 / +971 50 7961893
Website: https://salalahfurnitures.com/